Warranty Policy

PawPetica offers a 12-month limited warranty for quality-related issues.

Warranty Coverage

This warranty covers manufacturing defects and functional issues that occur under normal household use.

Covered issues may include:

• Motor or sensor failure
• App connection failure caused by product defect
• Power-related functional issues
• Defective parts upon arrival
• Product failure under normal use

Not Covered by Warranty

This warranty does not cover:

• Damage caused by misuse or improper installation
• Damage caused by unauthorized repair or modification
• Normal wear and tear
• Damage caused by accidents, drops, water exposure, or improper cleaning
• Damage caused by using incompatible accessories or litter
• Cosmetic damage that does not affect product function
• Products without valid proof of purchase

Warranty Claim Process

To submit a warranty claim, please contact us with:

• Your order number
• A description of the issue
• Photos or videos showing the problem
• Your shipping address

After reviewing your claim, we may offer replacement parts, repair guidance, product replacement, or another suitable solution.

Contact Us

For warranty support, please contact us at:

Email: service@pawpeticaus.com